Watch Winder FAQ

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Frequently asked questions

Everything about our watch winders, shipping, returns and warranty — answered. Still stuck? Email our team.

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Watch winders 101

What is a watch winder?+

A watch winder is a device that gently rotates an automatic (self-winding) watch while you are not wearing it. The motion keeps the mainspring wound, so the watch stays running, accurate and ready to wear at any moment.

Do I really need a watch winder?+

If you own one or more automatic watches and do not wear each of them every day, yes. Left unworn, an automatic stops — and you reset the time, date and every complication each time you pick it up. A winder keeps them set, wound and ready to wear.

Can a winder overwind my watch?+

No. Automatic movements include a slipping clutch that disengages once the mainspring is fully wound. With the correct turns-per-day setting, a Windury winder simply keeps your watch topped up — there is no stress on the movement.

What does TPD (turns per day) mean?+

TPD is the number of rotations a winder makes in 24 hours. Most automatics need between 650 and 900 TPD. Every Windury winder is programmable from 650 to 1,950 TPD, with clockwise, counter-clockwise and bi-directional modes to suit any calibre.

Which Windury winder should I choose?+

Choose by how many automatics you want to keep wound at once — Single, Double, Triple, Quad, 6-piece or 8-piece. Browse all watch winders to compare capacities and finishes.

Ordering & payment

How do I place an order?+

Pick your winder, add it to the cart and check out securely. You will receive an order confirmation by email straight away.

What payment methods do you accept?+

We accept all major credit and debit cards through a secure, encrypted checkout.

Is my payment information safe?+

Yes. Checkout is SSL-encrypted and processed through a PCI-compliant payment system. We never see or store your card details.

Shipping & delivery

Is shipping free?+

Yes — shipping is free on every order, with no minimum.

How long will delivery take?+

Orders are dispatched within 24 hours and arrive within 4–8 business days.

Will I be able to track my order?+

Yes. You will receive a tracking link by email as soon as your winder ships.

Is the packaging discreet?+

Yes. Every order is shipped in plain, secure, unbranded packaging.

Returns & refunds

What is your return policy?+

You can return any winder within 30 days for a full refund, provided it is in its original condition and packaging. No restocking fee.

How do I start a return?+

Email our team at contact@windury.com and we will guide you through it, step by step.

When will I get my refund?+

Refunds are issued to your original payment method within a few business days of your return arriving with us.

Warranty & support

What does the warranty cover?+

Every winder comes with a 2-year warranty covering the motor and winding mechanism under normal use. It does not cover accidental damage, drops, liquid or normal cosmetic wear.

How do I contact support?+

Email us anytime at contact@windury.com — real people reply fast, usually within one business day.

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