Watch Winder FAQ
How can we help?
Everything about our watch winders, shipping, returns and warranty — answered. Still stuck? Email our team.
Browse by topic
Watch winders 101
What is a watch winder?+
A watch winder is a device that gently rotates an automatic (self-winding) watch while you are not wearing it. The motion keeps the mainspring wound, so the watch stays running, accurate and ready to wear at any moment.
Do I really need a watch winder?+
If you own one or more automatic watches and do not wear each of them every day, yes. Left unworn, an automatic stops — and you reset the time, date and every complication each time you pick it up. A winder keeps them set, wound and ready to wear.
Can a winder overwind my watch?+
No. Automatic movements include a slipping clutch that disengages once the mainspring is fully wound. With the correct turns-per-day setting, a Windury winder simply keeps your watch topped up — there is no stress on the movement.
What does TPD (turns per day) mean?+
TPD is the number of rotations a winder makes in 24 hours. Most automatics need between 650 and 900 TPD. Every Windury winder is programmable from 650 to 1,950 TPD, with clockwise, counter-clockwise and bi-directional modes to suit any calibre.
Which Windury winder should I choose?+
Choose by how many automatics you want to keep wound at once — Single, Double, Triple, Quad, 6-piece or 8-piece. Browse all watch winders to compare capacities and finishes.
Ordering & payment
How do I place an order?+
Pick your winder, add it to the cart and check out securely. You will receive an order confirmation by email straight away.
What payment methods do you accept?+
We accept all major credit and debit cards through a secure, encrypted checkout.
Is my payment information safe?+
Yes. Checkout is SSL-encrypted and processed through a PCI-compliant payment system. We never see or store your card details.
Shipping & delivery
Is shipping free?+
Yes — shipping is free on every order, with no minimum.
How long will delivery take?+
Orders are dispatched within 24 hours and arrive within 4–8 business days.
Will I be able to track my order?+
Yes. You will receive a tracking link by email as soon as your winder ships.
Is the packaging discreet?+
Yes. Every order is shipped in plain, secure, unbranded packaging.
Returns & refunds
What is your return policy?+
You can return any winder within 30 days for a full refund, provided it is in its original condition and packaging. No restocking fee.
How do I start a return?+
Email our team at contact@windury.com and we will guide you through it, step by step.
When will I get my refund?+
Refunds are issued to your original payment method within a few business days of your return arriving with us.
Warranty & support
What does the warranty cover?+
Every winder comes with a 2-year warranty covering the motor and winding mechanism under normal use. It does not cover accidental damage, drops, liquid or normal cosmetic wear.
How do I contact support?+
Email us anytime at contact@windury.com — real people reply fast, usually within one business day.