Watch Winder FAQ
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Everything about our watch winders, shipping, returns and warranty. Still stuck? Email our team.
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Watch winders 101
What is a watch winder?+
A watch winder is a device that gently rotates an automatic (self-winding) watch while you are not wearing it. The motion keeps the mainspring wound, so the watch stays running, accurate and ready to wear at any moment.
Do I really need a watch winder?+
If you own one or more automatic watches and do not wear each of them every day, yes. Left unworn, an automatic stops. You then reset the time, date and every complication each time you pick it up. A winder keeps them set, wound and ready to wear.
Can a winder overwind my watch?+
No. Automatic movements include a slipping clutch that disengages once the mainspring is fully wound. With the correct turns-per-day setting, a Windury winder simply keeps your watch topped up. There is no stress on the movement.
What does TPD (turns per day) mean?+
TPD is the number of rotations a winder makes in 24 hours. Most automatics need between 650 and 900 TPD. Every Windury winder is programmable from 650 to 1,950 TPD, with clockwise, counter-clockwise and bi-directional modes to suit any calibre.
Which Windury winder should I choose?+
Choose by how many automatics you want to keep wound at once: Single, Double, Triple, Quad, 6-piece or 8-piece. Browse all watch winders to compare capacities and finishes.
Ordering & payment
How do I place an order?+
Pick your winder, add it to the cart and check out securely. You will receive an order confirmation by email straight away.
What payment methods do you accept?+
We accept all major credit and debit cards through a secure, encrypted checkout.
Is my payment information safe?+
Yes. Checkout is SSL-encrypted and processed through a PCI-compliant payment system. We never see or store your card details.
Shipping & delivery
Is shipping free?+
Yes. Shipping is free on every order, with no minimum.
How long will delivery take?+
Orders are dispatched within 24 hours and arrive within 4 to 8 business days.
Will I be able to track my order?+
Yes. You will receive a tracking link by email as soon as your winder ships.
Is the packaging discreet?+
Yes. Every order is shipped in plain, secure, unbranded packaging.
Returns & refunds
What is your return policy?+
You can return any winder within 30 days for a full refund, provided it is in its original condition and packaging. No restocking fee.
How do I start a return?+
Email our team at contact@windury.com and we will guide you through it, step by step.
When will I get my refund?+
Refunds are issued to your original payment method within a few business days of your return arriving with us.
Warranty & support
What does the warranty cover?+
Every winder comes with a 2-year warranty covering the motor and winding mechanism under normal use. It does not cover accidental damage, drops, liquid or normal cosmetic wear.
How do I contact support?+
Email us anytime at contact@windury.com. Real people reply fast, usually within one business day.